We are in this together.
As the novel coronavirus (COVID-19) has an increased impact in Clackamas County and throughout the nation, we are here to serve you and want to share the steps we’re taking across our branches to keep our members and staff healthy during this outbreak.
WHAT WE ARE DOING
Our Board of Directors and Management Team are ready to ensure our service to you is uninterrupted and remains at the highest level possible.
Our teams are closely monitoring information from local, state and federal health officials to ensure that we are acting consistently with recommendations and guidelines from those agencies.
Ensuring our employees have the information they need to stay healthy and that they stay home if they are not feeling well. If wait times increase slightly as we strive to ensure everyone’s health, we apologize for the inconvenience and appreciate your patience.
Increasing the frequency with which we disinfect surfaces, apply hand sanitizer, and wash our hands. We may not be shaking hands to greet you during this outbreak, but we are still here to provide the same friendly service.
WHAT YOU CAN DO
Bank from wherever you are. Learn more about our online and mobile banking features, so you can do your banking from almost anywhere 24 hours a day, 7 days a week. We have online and mobile tools to help you check balances, make transfers and loan payments, deposit checks and apply for new services from wherever you happen to be.
Be wary of fraud. There are bad players out there who will try to capitalize on this situation. Be vigilant and remember that we will never solicit your personal or account information through an email, text message on your mobile phone, or phone call. From time to time, Clackamas may send you text messages to alert you of important information.
Be mindful of resources. It is always a good idea to be prepared for emergencies by having food, water, supplies, and some cash on hand. Unfortunately, some people are panic buying and making unneeded cash withdrawals. Buying more than what you need puts some families in a tight spot while they wait for shelves to be restocked. Credit cards, debit cards, and ATMs will continue to work as they always have. Having huge amounts of cash at home is unnecessary and could be a security risk.
Try to avoid pulling cash out because of panic or fear. Cash is vulnerable, not required, and kind of dirty. Keeping funds in your Clackamas account helps your money stay safe – balances up to $250,000 are federally insured through the NCUA, and you won’t have to worry about what germs cash could expose you to. Not one penny of insured savings has ever been lost by a member of a federally insured credit union.
Limit potential exposure. Remember to continue practicing social distancing, wash your hands frequently, and follow guidance from the Centers for Disease Control and Oregon Health Authority.
Stay informed. Watch for updated information from Clackamas. Check this page for updates, check your email, and follow us on social media to keep up to date on our response to the coronavirus outbreak.
Click the button below to view additional ways that you can conduct business with Clackamas.
MEMBER RELIEF
New Pandemic Relief Loan. We want to work through this hardship together. Have you recently lost your job? Our Pandemic Relief Loan is here to help. Get up to $3,500 for up to 48 months to help keep lights on, a roof over your head, the fridge stocked, and keep you secure during this uncertain time. First payment not due for six months. Rates as low as 3.25% APR.1 Click here to apply now. Have questions? Reach out or give us a call at (503) 656-0671.
Our experts are here for you. Need help with your budget or ideas on cutting costs? Or maybe you’d like some ideas for resources available in the community during this time? If you’re interested please send an email to [email protected] and we’ll get you scheduled for an appointment over the phone.
Information at your fingertips. Click here to read our blog about the CARES Act. To read other blog articles about COVID-19 related topics, click here.
We’ve got your back. We’ve committed to not lower deposit rates for 60 days making sure you can keep earning great dividends on your balances.
Loan payments without fees. Our fee to pay loans online or over the phone with a Visa debit card, MasterCard debit/credit card, or a Discover debit/credit card are being waived. Click here to make a payment now or give us a call at (503) 656-0671.
Lower fees when hardships happen. Our overdraft and non-sufficient funds (NSF) fees are being reduced from $27 to $12. We encourage members to set up overdraft protection to prevent these fees.
Skip a loan payment. Members who have not used a skip payment in 2020 can apply and we will waive the $25 fee. We will allow up to three skip payments per year with no charges, not to exceed one every three months. Please note that loans with an APR of 18%, First Mortgage, Share Secured and PLOCs are ineligible for skip payments. Click here for our online form or call (503) 656-0671 to get started.
Your money when you need it. Helping you access your money without needing to come into a branch by temporarily waiving the Clackamas fee for out-of-network ATMs and the fees associated with incoming and outgoing domestic wires.
Easier access to funds. Helping reduce the need to handle cash and giving you easier access to funds by waiving the corporate check fee. We are temporarily waiving the early withdrawal fee for Club Accounts so you can access your funds when you need them.
Delay your first payment. Vehicle purchases or vehicle loans refinanced from another financial institution can have a first payment due date as far out as 60 days.
BRANCH CLOSURES & HOURS
Beginning Monday, March 23rd we are allowing visits at our open branches by appointment only. Our Call Center and ATM network will remain open. We plan to reopen our branches for regular visits when it is safe to do so.
For everyday transactions with our Call Center staff please give us a call at (503) 656-0671. To schedule an appointment at a branch for transactions that cannot be completed online, over the phone, or through an ATM please call the corresponding phone number below:
| Branch Availability | Drive-Up? | Night Drop? | ATM? | |
|---|---|---|---|---|
| Canby | By Appointment | (503) 496-3583 | Yes | Yes | Yes |
| Oregon City | By Appointment | (503) 496-3581 | Yes | Yes | Yes |
| Sandy | By Appointment | (503) 496-3584 | — | Yes | Yes |
| Happy Valley | ITMs & By Appointment | (503) 496-3582 | — | Yes | Yes |
| McLoughlin | Closed | — | Yes | No |
| Molalla | Closed | — | Closed | Yes |
| West Linn | Closed | — | Closed | Yes |
| Willamette View | Closed | — | Closed | Yes |
Appointments are available Monday-Friday 9:00 a.m. – 5:30 p.m. and Saturday 9:00 a.m. – 1:00 p.m.
Click the button below to view additional ways that you can remotely conduct business with Clackamas.