Navigating COVID-19

We are in this together.

As the novel coronavirus (COVID-19) has an increased impact in Clackamas County and throughout the nation, we are here to serve you and want to share the steps we’re taking across our branches to keep our members and staff healthy during this outbreak.

Recent Updates

For information regarding support for businesses, including information about applying for PPP Loan Forgiveness, please visit our COVID-19 Business Support page.

In light of mask guidance changes announced by the CDC and Oregon Governor Kate Brown on May 13th, Clackamas will be reviewing its internal mask policy in the coming days; however, at this time, we still ask that members wear masks when visiting our offices and practice social distancing. Branches have capacity limits in place. If the branch is at maximum capacity visitors will need to line up and wait outside. These decisions are for the safety of members and our staff, many of whom have not yet had time to receive both doses of the vaccine. Thank you for your understanding and support.

Click the button below to schedule an appointment with our staff. The Closures & Hours section on this page lists more information regarding what services are available at each location.

MEMBER RELIEF

Emergency Relief Loan. We want to work through this hardship together. Have you recently lost your job? Our Emergency Relief Loan is here to help. Get up to $3,500 for up to 48 months to help keep lights on, a roof over your head, the fridge stocked, and keep you secure during this uncertain time. First payment not due for six months. Rates as low as 3.25% APR1. Click here to apply now. Have questions? Reach out or give us a call at (503) 656-0671.

Our experts are here for you. Need help with your budget or ideas on cutting costs? Or maybe you’d like some ideas for resources available in the community during this time? If you’re interested please send an email to [email protected] and we’ll get you scheduled for an appointment over the phone.

Information at your fingertips. Click here to read our blog about the CARES Act. To read other blog articles about COVID-19 related topics, click here.

An easy way to pay. You can pay loans online or over the phone with a Visa debit card, MasterCard debit card, or a Discover debit card for a low fee of $4.95. Click here to make a payment now or give us a call at (503) 656-0671.

Delay your first payment. Vehicle purchases or vehicle loans refinanced from another financial institution can have a first payment due date as far out as 60 days.

Loan Relief Options. If you elected payment protection on your loan, you can use this convenient claims process to quickly and easily file your claim. Click here to fill out a claim form.

Skip a loan payment. We will allow 3 skip payments on consumer loans in 2021. Skip payments can be up to two consecutive months and members will be required to make a payment between each skip payment request. Members will be responsible to make their contractual payments until they are eligible for additional skip pays. Also, under some circumstances, we may request income/unemployment verification or a financial worksheet. Please note that loans with an APR of 18%, First Mortgage, Share Secured, and PLOCs are ineligible for skip payments. Click the button below for our online form or call (503) 656-0671 to get started.

THINGS TO KNOW

Visiting a Branch

Some things to keep in mind when visiting an open branch:

  • Please do not enter our branches if you have tested positive for COVID-19, are experiencing symptoms (fever, cough, etc.), or if you have come in contact with someone who has tested positive for COVID-19.
  • Please maintain social distancing. There are decals placed on the floor to help you navigate where to stand while in the branch.
  • For your safety and to minimize contact, we encourage you to bring in any materials you may need to complete your transaction (pens, paper, etc.).
  • After completing your transaction please promptly exit the branch so we may serve the next member.

Branch Capacity Information

To help maintain social distancing in our branches we have placed maximum capacity signs on the front doors of each branch. Included below is additional information regarding branch capacity and measures we have put into place to help keep everyone healthy:

  • With limited branch capacity we ask that additional guests that would normally come inside to remain in the vehicle.
  • When at capacity, you will be asked to wait outside until it is safe to enter.
  • Decals are placed on the floor of each branch to help members maintain social distance.

Blog & News

Mt Hood Tulips

A message from the CEO

Last year, in response to the COVID-19 pandemic, we made rapid, temporary changes to many of our fees, saving struggling … Read more

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Keeping the Cheer in the Holidays This Year

‘Tis the season to be jolly, but many of us may be feeling grinchy this year. With the pandemic still … Read more

Blog Image - Back to School

Navigating Back-to-School During COVID-19

Back-to-school season is traditionally marked by a run on discounted pencils, overcrowded malls, and lots of nail-biting nerves about new … Read more

Mobile Payment App Scams

Payment Apps: Protecting Yourself from Scams

Q: I love the convenience of payment apps, like Cash App and Venmo, but I’ve heard there’s been an increase … Read more

CLOSURES & HOURS

 New accounts and loans can be opened in branches by appointment only. To schedule an appointment, click here. Appointments are available Monday through Friday from 9:00 am to 5:30 pm and Saturdays from 9:00 am to 1:00pm.

Branch Available? ITM? Drive-Up? Night Drop? ATM?
Canby Yes Yes Yes Yes
Oregon City Yes Yes Yes Yes Yes
Oak Grove Yes Yes Yes
Sandy Yes Yes Yes Yes Yes
Happy Valley Yes Yes Yes Yes
Molalla ITM Only Yes Closed Yes
Willamette View Closed Closed Yes
West Linn Permanently Closed

For everyday transactions with our Call Center staff, please call us at (503) 656-0671. Click the button below to see other ways you can conduct business remotely with Clackamas.

CONDUCTING BUSINESS AT CLACKAMAS

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