Your time is important. You need up-to-date information to make the best financial choices. You just have to have Online Banking from Clackamas. It’s one of the best online banking systems available and we are proud to offer it completely free to our members with a checking account. It’s the foundation for other services like Bill Pay and Electronic Statements.
Online Banking FAQ
Who can register?
Primary account holders must register for account access online. We’re looking at the possibility of adding multi-user access for joint account holders down the road, but for now only the primary member can register.
How do I register to use Online Banking?
Our system has enhanced security features that every user needs to set up before they can use the new system. If you are not registered, simply click the “Register” link and follow the prompts. Be sure to note the descriptions next to each field to assist you through the process.
How do I locate my bank routing number and account number?
You can find the Bank Routing Number and your Account Number within the string of numbers located at the bottom of one of your checks. If your Account Number is not clearly recognizable, you can identify it by following the steps below.
The numbers at the bottom of your check include a 9-digit Bank Routing Number, your Account Number and the Check Number. You can find your Account Number through the process of elimination. It may be helpful to write the string of numbers down on a piece of paper first. When writing out your bank numbers, ignore any special characters.
Step 1: Find your Bank Routing Number The first 9 numbers from the left at the bottom of your check are your Bank Routing Number. This number is always 9 digits. Circle these 9 digits.
Step 2: Find the Check Number Locate the string of numbers at the bottom of your check that matches the Check Number in the upper right-hand corner. This number is usually 4 digits, and may include a zero as the first digit. Draw a line through these digits.
Step 3: Identify the remaining numbers The numbers that are left - those that are neither the Bank Routing Number nor the Check Number - are your Account Number.
NOTE: If you notice extra zeroes before or after your account number, please include them as part of your account number. In this example below, the account number is highlighted in orange.
Can I activate my new debit or credit card within Online Banking?
Yes. Active your new card by one of the following ways:
- Login on your computer to Online Banking and click the Activate Card tab.
- Call 24/7 Visa Customer Care Services at (855) 477-1163
- Visit us at one of our Branches
- Call us at (503) 656-0671 or (800) 878-0671 during business hours, press 1 for Teller Services.
Your PIN (Personal Identification Number) will arrive 1-3 days after your new card.
If you would prefer to personalize your card PIN, you may visit any of our branch locations.
Transferring money from your Visa or PLOC?
If you would like to advance money from your Visa or PLOC to your checking or savings account, click the Loans tab and select Cash Advance from the sub-menu.
Looking to transfer funds to a loan or your Visa?
When transferring money to a loan use the Loan Payment function. This can be found under the Loans tab or in the “I want to…” box on the Transfers tab.
Transferring money to another member?
There are several ways to do this. If you previously setup transfers to another member, you will still find these accounts listed in the “To this Account:” dropdown on the transfer page. Alternately, if you know the members name and account number click the “Transfer Money to Another Member” option listed under the Transfers tab.
Where do I download transactions for MS Money, Quicken and QuickBooks?
To download transactions, you must login to Online Banking first and download your transactions. Once logged in, from the Account Summary click Options and select the desired software. Then simply follow the prompts for the desired date range and accounts. Once the file is downloaded, you can then import them into the software.